Job title: Technical Support Engineer
Reports to: VP of Customer Success
RiskSense is a leader in Cyber Security Threat Assessment and Remediation Management. If you join our team, you will be joining 80+ professionals dedicated to helping our clients better defend their networks and the data with which they have been entrusted. RiskSense is a multi-year winner of Technology Ventures Corporation's Flying 40 Award; a 4 year recipient of Albuquerque Business First's Fastest Growing Companies Award, a four year recipient of Inc. Magazine's Inc 5000 award and a 4 year participant in the New Mexico Private 100. We have proven 50% year over year revenue growth while maintaining profitability for the past 5 years.
The Technical Support Engineer is responsible for supporting Risksense customers throughout their support experience. The Technical Support Engineer will create, foster and promote excellent customer relations on the technical and professional level. She/he will perform as model advocate for the customers’ interests while maintaining reasonable realistic customer expectations. As in any start-up this position will include many other operational duties that are key to our business. The right individual is detail-oriented, can work under stressful conditions, multitask and possess solid technical, production and customer service skills. She/he is dedicated to maintaining accurate current internal and customer facing documentation.
This position is to be located out of our Albuquerque, NM or Sunnyvale office and requires customer support for users throughout the US and abroad. It is primarily a customer support position but includes assisting Sales, Development and Quality Assurance teams as well as providing communication and assistance to the Professional Services and Executive teams.
Duties and Responsibilities
Work is generally conducted indoors on carpeted floors as well as some server room activities, typically during regular business hours, Monday through Friday, some evening and weekend work for maintenances and on-call rotation. Up to 10% of travel may be required.
Stand or sit for extended periods of time.